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Info, Terms & Conditions

TERMS & CONDITIONS
Thank you for considering Spicewell’s for your needs. Please be aware that any orders you place with us are accepted under our Terms and Conditions which will be bound by the laws of England and Wales.


GENERAL DELIVERY INFO
Please note that we do not ship to PO Box or APO or any non-physical address. You must provide an actual street address for your delivery. Offshore UK locations may be charged an additional postage fee, depending upon the total weight of the order. Customers outside UK mainland please inquire about extra delivery costs that will be incurred prior to ordering.

DELIVERY IN UK
Free UK delivery when you spend over £50 up to a total weight of 15Kg. Prices for other values can be found on this page. For delivery costs to destinations outside the UK, please email info@spicewells.co.uk

DELIVERY OUTSIDE THE UK
Countries outside the UK have the right to impose custom charges on your receipt of goods. It is important that you are aware of your country’s regulations and fees that may be levied upon delivery in advance of placing an order with us. Orders refused will not be refunded.

There are a few locations or addresses we will not ship to. If your order is affected in one of these rare circumstances we will inform you immediately and refund any monies paid.



AVAILABILITY
We expect to continually stock all of the products listed on this site, however, if stock is unavailable when you place an order we will inform you how long it take for a missing item/s to return to stock and give you the option to either wait for the item or to receive a refund for it.



DAMAGE OR LOSS
All claims for short delivery must be noted within 3 days of delivery.
Breakages must be notified to the courier under their terms.



PRICE
All prices are subject to change without notice.

PAYMENT
You can pay by Stripe (Visa, MasterCard credit, debit cards), PayPal or Amazon Checkout. Should you wish to pay by cheque or direct bank transfer, please send an email to info@spicewells.co.uk


RETURNS / REFUND / CANCEL ORDER POLICY
We aim to keep all our clients happy and operate a user friendly service in the event a client is not satisfied, our wants to change their mind, or makes a mistake whilst ordering. Below we aim to set out our policy clearly. These terms do not affect a clients statutory rights.

Clients are welcome to return goods to us within 7 days if not 100% satisfied, however, we do request that clients email us before returning goods to advise us of their intention. Goods will only be accepted and refunds issued if they are in their original, un-opened, undamaged condition and that a Return Authorisation Number (RAN) has been issued.

 

RETURNS PROCESS
To return your product you should contact us first by email to request a Return Authorisation Number (RAN), you should then mail the product/s to: Rosemary Cottage, Beech Tree, Brayford, Barnstaple. EX32 7QJ.



COST OF RETURNS
You will be responsible for paying the shipping costs for returning your item. Shipping costs to and from us are non-refundable; if you receive a refund, the cost of any shipping will be deducted from your refund.

We can only refund the postage costs for returning an item where; we sent you the wrong item, or the item is defective (damaged or faulty). We will not refund postage for items that are in, or found to be in, good order.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not liable for any loss of same.

 

REFUNDS
Under the Food Safety Act, we are not able to re-pack / re-sell returned goods that have had the seal opened or the package cut, opened or punctured, this for contamination and safety reasons.

If the goods are in their original and unopened condition we will provide a full refund of the purchase price but not delivery. If the goods are returned opened but were defective then, with our apologies, we will refund the purchase price and any cost of delivery. If the goods are returned opened and found to not be defective then we can not refund any monies.

In the case we have agreed with a client to refund a purchase or part of a purchase, we will refund using the method as originally paid. This refund will be issued within 5 working days after any refund has been agreed.



CANCELLATIONS
Clients are welcome to cancel an order at any time prior to the goods being dispatched, subject to our agreement in writing. If goods have been dispatched, we reserve the right to refuse a cancellation and the right to not issue a refund.



ALLERGENS
We are stringent with cross-contamination procedures. However, we advise clients that the following allergens are handled from time to time by Spicewell’s:

Sesame Seed
Celery
Mustard
Soya
Sulphites (possibly present in ginger and cinnamon at less than10mg per Kg)

Any and all products may be exposed to the following in the supply chain:

Peanuts
Tree nuts
Cereals containing wheat and derrivatives
Sesame seeds
Celery
Mustard
Sulphites
Milk
Milk products

We would ask that you consider allergies that clients, or the end user of a product, may have prior to purchase. Any known allergens are detailed in both the website listing and on the product packaging.


USAGE ADVISE
Spicewell’s do not give any health advice or make any claims for the products sold on this site. We do offer links to external resources where research may be conducted prior to purchasing.

Please ensure that you cook all culinary ingredients thoroughly, as not all items have been pasturized. If you need to know more about a product before buying please get in contact.

 

CUSTOMER SERVICE
Should you have any problems with our goods, please email us at info@spicewells.co.uk or write to us at:

Spicewell's
Rosemary Cottage
Beech Tree
Brayford
Devon
EX32 7QJ.