WE WANT YOU TO BE HAPPY
We aim to keep all our clients happy and operate a user friendly service in the event a client is not satisfied, or wants to change their mind, or makes a mistake whilst ordering.
Clients are welcome to return goods to us within 7 days if not 100% satisfied, however, we do request that clients email us before returning goods to advise us of their intention. Goods will only be accepted and refunds issued if they are in their original, un-opened, undamaged condition.
Under the Food Safety Act, we are not able to re-pack / re-sell returned goods that have had the seal opened or the package cut or opened, this for contamination and safety reasons.
If the goods are in their original and unopened condition we will provide a full refund of the purchase price but not delivery. If the goods are returned opened but were defective then, with our apologies, we will refund the purchase price and any cost of delivery. If the goods are returned opened and found to not be defective then we can not refund any monies.
In the case we have agreed with a client to refund a purchase or part of a purchase, we will refund using the method as originally paid. This refund will be issued within 5 working days after any refund has been agreed.